The CCHA member support and care coordination team can help you get the most out of your health care. These services are no cost to you. Get extra support from a Care Coordinator

Your Health First Colorado benefits include:

• Behavioral health and substance use disorder services
• Dental services
• Durable medical equipment
• Family planning services
• Hospitalization and emergency services
• Laboratory services
• Maternity and newborn care
• Pharmacy benefits, including mail order
• Physical, occupational and speech therapy
• Preventive and wellness services
• Provider visits
• Vision services
• And more

Your primary care provider (PCP) is your main contact for all your health care needs and may be a doctor, nurse practitioner or physician assistant. Your PCP can help coordinate a referral to see a behavioral health provider or specialist, if needed. To find a PCP, contact CCHA or visit CCHAcares.com/findadoc.

Tips for Your Appointments

• TIP 1: Contact CCHA before your appointment if you need help getting to your appointment or need an interpreter.
• TIP 2: Arrive early in case you need to fill out paperwork.
• TIP 3: Bring your Health First Colorado ID.
• TIP 4: Bring a list of all your medications including vitamins and supplements.
• TIP 5: Ask questions during your visit. You may want to bring a family member or friend to help ask questions and remember answers.

Are you feeling sad or anxious? Are you drinking too much alcohol or using drugs? If these issues make it hard to work or go to school, you may benefit from behavioral health and substance use disorder services. These services can help with your emotional, mental and social well-being.

Here are some types of providers you may see and services you may qualify for:

• Alcohol and drug screening, counseling and treatment *
• Behavioral Health Evaluations *Psychiatrists
• Emergency and Crisis Services
• Inpatient Psychiatric Services *
• Intensive Outpatient *
• Medication Assisted Treatment *
• Medication Management *
• Mental Health screening, counseling, and treatment *
• Partial Hospitalization *
• Psychiatric Residential *

Benefits with a star (*) may need prior approval. There are no copays for behavioral health services.

The 988 Colorado Mental Health Line offers free, confidential, 24/7 emotional support. Call/Text 988 or live chat at 988Colorado.com.

As a Health First Colorado member, you have access to dental services to keep your smile healthy and bright.

The adult dental benefit is available for Health First Colorado members 21 and older. There are no co-pays and no annual limits. Some services may require prior authorization. Learn more about your dental benefits and the importance of regular checkups at CCHAcares.com/dental.

The Adult dental benefit includes:

• Annual dental exams and cleanings
• Diagnostic and restorative dental services (Such as x-rays and fillings)
• Extractions (tool pulling)
• Root canals
• Crowns
• Partial dentures
• Complete dentures
• Periodontal scaling
• Other procedures

The replacement of lost, stolen or unrepairable broken dentures is a once-per-member lifetime benefit.

Need help finding a dentist who accepts Health First Colorado?

Contact DentaQuest customer service at 1-855-225-1729 or visit DentaQuest.com/Colorado.

Pediatric dentists recommend that children visit the dentist regularly starting at six months after the first tooth eruption or at the latest age 1. Starting dental checkups early is important for keeping your child’s teeth healthy. It also helps them feel comfortable at the dentist, so they can have a great smile for a long time!

Health First Colorado members aged 20 and under are entitled to comprehensive dental services.

Who is eligible?

If you’re enrolled in Health First Colorado services and aged 20 and under, you’re eligible for children’s dental services.

What is covered?

• Preventive services like exams, cleanings, x-rays, sealants, space maintainers, and fluoride treatments
• Restorative procedures such as fillings, crowns, root canals, and more are available to keep your smile healthy

For certain procedures, your dentist may need approval from Health First Colorado.

Orthodontic Benefits

If your child has a severe bite problem, orthodontic benefits (braces) may be available for certain conditions.

No Extra Costs

The best part? There are no additional costs for dental services. It’s all covered under Health First Colorado.

Need help finding a dentist who accepts Health First Colorado?

Contact DentaQuest customer service at 1-855-225-1729 or visit DentaQuest.com/Colorado.

If you do not have transportation, CCHA can help get you a ride to and from appointments for physical health, behavioral health and dental services. Transportation may be provided at no cost to you.

Transportation options:

• Public transportation
• Private vehicle or taxi
• Wheelchair or stretcher van
• Mileage reimbursement
• Other options may also be available

This transportation benefit is only for appointments with Health First Colorado providers. Transportation is not covered for picking up prescriptions or medical equipment, or for completing interviews and paperwork.

When you need care right away but it is not serious or life threatening, you have options.

Your best option – Primary Care Provider

• Treatment of urgent AND long-term health needs
• Appointments for urgent visits
• Available by phone 24/7 for advice

Your next best option – Urgent Care Center

• Treatment of urgent needs
• Drop in appointments may be available
• Many open nights and weekends – some 24/7

Call 911 or go to a hospital-based emergency room if you have a life or limb threatening situation.

As a Health First Colorado member, you expect the best with your health care. If you have a complaint or want to appeal a decision about your health care services, CCHA can help.

If you would like to file a complaint (also known as a grievance) or an appeal, contact CCHA Member Support Services or visit CCHAcares.com/appeals.

For important contact information, please visit CCHAcares.com/for-members/contact-information-resources